REFUND POLICY

In which scenarios does Eruthu issue refunds?

Refunds are issued by Eruthu only when :

  • The order is canceled by the customer; or
  • The customer returns a product and requests for a refund

Further Returns are not applicable to all the products of the Seller displayed on Eruthu.com. Please refer to our Return Policy.

What is the amount that is Refunded to me?

If a customer returns the product and requests for a refund, the amount refunded would be the Price paid for the product (the shipping charge will not be refunded).

How can I track the status of my refund after returning a product?

Once we have received the returned product, our team will verify the nature of the defect/damage. After validation, we will send you an acknowledgment via SMS to your registered mobile number.

How can I track the status of my refund after canceling an order?

If your order is canceled, then you will get acknowledgment via SMS at your registered mobile number or via email to your registered email ID.

I’ve still not received the refund in my account even though Eruthu customer care says that they have processed the refund. Why?

If you have received a mail/SMS from us confirming your refund request, then be rest assured that we have initiated your refund request and are following up with the financial organization for the same.

Sometimes, financial organizations & banks take longer than the promised time to process the refund request internally. If this is the case, then kindly follow up with them for your pending refund after providing them the reference number given by Eruthu customer care.

How long will it take to process my refund if I opt for a refund after returning the product?

We will process your refund after receipt of the product by Eruthu’s Business Partner / Seller. You will get an e-mail/SMS from Eruthu when your return is accepted and your refund is processed.

How and where will I receive my refund amount?

Refunds on Eruthu are based on the mode of payment used to place the order initially. Below are the refund modes initiated by us for various payment options:

a.Credit Card/ Debit Card/ Internet Banking

If Credit card, Debit card or Internet banking was used as the mode of payment while placing the order, the price paid of the product will be refunded (excluding the shipping charges) will be credited back to the respective credit/debit card/internet banking account provided at the time of placing the order. We initiate refund within a maximum of 4 working days after receipt of the product by our Business Partner / Seller. However, it may take up to 7-10 working days for the respective banks to process the refund and reflect in your credit/debit card statement or internet banking account. Please get in touch with your bank directly in case of any delays after the confirmation of refund by Eruthu.

b.Cash on Delivery

If the order was placed using payment option as Cash on Delivery, we will refund you the price paid of the product (excluding the shipping charges ) through NEFT, cheque in favor of the “billing name” provided at the time of placing the order or refund coupon.

Can I get a refund for a part of my order?

Yes. You can request a refund for a part of your order if the order contains multiple sub-orders or products e.g. if you have bought a pair of jeans and a shirt as two separate products then you can get a refund only for one of the products’ i.e. either the jeans or the shirt excluding the shipping charge borne . However, if a product comprises multiple items as a bundle, the number of individual items will not be refunded e.g. if a bowl set comprising 4 bowls is bought by you, you cannot get a refund for a single bowl

I received my refund cheque; however, my name is not as per the records. What should I do?

You should intimate us about the mistake by getting in touch with us via e-mail at [email protected] or over the phone at our customer care number +91-9600275086 (10.00 a.m.to 6.00 p.m. / 7 days a week). Alternatively, you can an email us at [email protected] Please do mention your order number and mobile number to help us serve you better.

Within a maximum of 10 working days of our receiving your intimation, we will dispatch you the fresh cheque in favor of the name requested by you.

I wanted to return a product. Will Eruthu refund the courier charges?

Yes, absolutely! In case you return the product via courier, we advise you to use a reputed courier company which allows online consignment tracking. We will reimburse the courier freight charges @ 10% of your order value (with a minimum of Rs. 100) or a maximum of Rs. 750, whichever is lower. The refund of courier freight charges, if applicable, will be paid through an Eruthu Gift Coupon/Voucher of the equivalent value. The courier charges will be reimbursed only after receipt of the product by our Business Partner / Seller.

How do I track the refund of my money once I have sent the product back or it has been collected from me?

Once we have received the product, our team will verify the nature of the claimed basis which it has been returned. On validation of the claim, we will update you by sending an SMS to your registered mobile number. You can also call our customer care number at +91-9600275086 (10.00 a.m.to 6.00 p.m. / 7 days a week) and check the status of your refund. If you are a registered customer at http://eruthu.com/, you can also check the status of your refund in ‘My Account’ section of your account.

Are all products on Eruthu.com eligible for a refund?

Yes. All products on Eruthu.com are eligible for a replacement/refund except the followingInnerwear, lingerie, vests, briefs, trunks, socks, mittens, wristbands, cosmetics, perfumes, deodorants, fashion accessories, contraceptives, flowers, furniture, bullion, precious jewellery, facemasks, remote-controlled toys and their accessories, and any free/complimentary items received with the main order.

How do I cancel an order?

You can cancel your order by getting in touch with us via e-mail at [email protected] or over the phone at our customer care number +91-9600275086 (10.00 a,m, to 6.00 p.m. / 7 days a week). Alternatively, you can also send us an email at [email protected] Your order will be canceled if it has not been shipped by our Business Partner / Seller and we will refund the order value, as applicable. Moreover, if the order has been shipped by our Business Partner / Seller but not yet delivered to you, you may l cancel the order by contacting us as mentioned above. Your refund will only be processed by us, as applicable, once we receive the originally ordered product back from our courier/logistics partner.

In which scenario will my refund get declined?

Your refund may get declined if the product that is returned by you and received by our Business Partner / Seller is not as per the process & guidelines given above and as mentioned in our Return Policy.